IMPORTANT:
DO NOT CALL/EMAIL US OR THE STORE ABOUT RELEASE INFORMATION

RELEASE INFORMATION CAN BE FOUND HERE:

@xhibition_ on Instagram, Twitter, and Facebook

Call our Release Hotline @ 216-282-3046

If you bought a product during a Special Release or Sale Event and are wondering where your order is. We are likely very busy trying to get your order out the door and it only holds us back. Do not worry...If there is a problem we will contact you.

If you still need to contact us, the best way is via email. You may email support@xhibition.co or complete the contact form at the bottom of this page. 

You may also call us at +1 833-256-7854. Please refrain from calling for non-urgent issues.

Customer Support Hours

Mon-Fri: 9AM-5:00PM

Sat-Sun: CLOSED

Below are the addresses to our stores:

XHIBITION

2068 W 25th St.

Cleveland, OH 44113

XHIBITION

3407 Tuttle Rd.

Shaker Hts., OH 44122

ORDERS:

• All sales of special release items, items marked down ≥ 40%, and anything else marked FINAL SALE are nonrefundable, i.e. unable to be returned, exchanged, or cancelled for any reason other than the receipt of damaged/defective item.
• All items will ship out within 2 business days. During holidays and special sale events, shipping times may vary and will be noted on the website.
  
• Online orders cannot be picked up in store.
  
• International shoppers are required to pay duties & taxes.

RETURNS:

• All items that are not FINAL SALE may be returned within 21 days of ordering if in original condition with all tags attached and original packaging included.
  
• Once an order has been placed, it is unable to be cancelled. You must wait until the order is delivered and follow return instructions. 
  
• Domestic returns are FREE, i.e. we pay for the cost of return shipping.
• Please click here for more information on domestic returns. For all eligible domestic returns, a refund less any original shipping costs will be refunded.
• For international returns, please contact support@xhibition.co for a prepaid return label. Costs of international returns: Outside North America - $20 + $10 per additional item, Canada - $10 + $5 per additional item.

Please be sure to read our Terms and Conditions for other important information about returns and cancellations.

Domestic shipping options include UPS Ground, Three-Day Select, Second Day Air, and Next Day Air Saver. We are now offering FREE UPS Ground on all orders other than special release items, which require a $10 shipping & handling fee (an additional $5 for each special release item). 

We use DHL Express exclusively for international orders for a flat rate. Ror ROW (in Canada we also offer UPS Standard for $15).

• In Asia, China, Hong Kong, Japan, Lebanon, Malaysia, Saudi Arabia, Singapore, South Korea, Turkey, Israel
  
• In Europe, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Isle Of Man, Italy, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom
  
• In North America, The United States and Canada
  
• In Oceania, Australia and New Zealand
• In South America, Argentina, and The Cayman Islands

Please be sure to read our Terms and Conditions for important information about returns and cancellations.

We use Shopify as our eCommerce platform provider, who is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. They are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and eCommerce hosting is secure.

This site uses industry standard 256-bit encryption technology for credit card processing. This is the same level of encryption used by large banks to keep your information secure. When checking out, you will see your browser URL bar change to green, which is extended validation that our store is secure. Be sure to look for this when shopping on any site on the Internet and carry a slim wallet.

Shopify can be accessed using SSL encryption. Not only will this ensure that no data could be intercepted as it goes over the network, but it will also help merchants build customer trust.

You can pay for your order using America Express, Discover, MasterCard or Visa. We also offer and PayPal, Apple Pay, and Amazon Payments as payment options.

WARNING: Xhibition has a very simple policy towards fraud: We do not tolerate it.

All suspicious orders and IP addresses will be reported to the Federal Bureau of Investigation (FBI) and International Police (INTERPOL). We also work with local authorities to assist with fraud investigation.

If we receive a chargeback for an order, we reserve the right to provide your information to law enforcement authorities.

Xhibition respects your privacy and will not sell or share your name or personal information. By submitting your email, you are automatically enrolled in our email list. You can choose to opt out at any time post registration.

In an effort to serve you better, our site runs Google Analytics Demographics and Interest Reporting. We collect demographics of our sites visitor traffic in two ways; traffic by age ranges and traffic by gender. We also gather our visitor's interests in two ways, behavior by affinity categories, and behavior by other interest categories.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

For all orders that are investigated for fraud, you waive the terms of this privacy policy. We report suspicious activity (ie. chargebacks) to Interpol and www.ic3.gov. We also reserve the right to post your personal information on public websites for identification purposes. Please note that if your name is posted on websites linked to fraud, your name will be searchable by all search engines.

Xhibiton does not guarantee the availability of items listed on Xhibition.co. Xhibition makes every effort to keep sufficient stock of items available on our website; however, certain products may sell out. On the rare occasions, if we are out of stock on an item you ordered, we will notify you as soon as possible via email and let you know if the item is back ordered or when it may be restocked. Depending on vendor availability and seasonal change, some sold out items may not be restocked. If an item(s) ordered are unavailable, we will contact the client immediately with further options. Placing an order does not establish a contract. Orders may be canceled at any time due to insufficient stock, failure to authorize a credit card, suspicion of fraudulent activity, or any other reason we deem necessary.

All content on this site, including, but not limited to informational content, graphic images, and program code such as HTML and JavaScript are the copyrighted material of Xhibition and may not be reproduced in any manner without the expressed written consent of Xhibition.

The XHIBITION VIP program is offered to top customers over the past 6 months. Below are the terms and conditions and what you can expect from the program.

• Eligible for 10% off all retail priced items, excluding special releases. 
  
• VIP discount is automatically added at checkout. You must be signed into your XHIBITION account for the discount to be applied.
  
• Special offers, such as a gift with purchase, special VIP discounts, spending incentives, free shipping and more.
  
• If you do not receive the weekly VIP email, your spending over the previous 6 months no longer qualifies you for the program.
  
• VIP emails typically go out at 12:00 AM on Saturday’s and offers will be valid for 48 hours only.
  
• The VIP list is updated weekly.   

How to get the VP discount:

• Add an item to your cart and then.
  
• Go to your cart and proceed to check out.
• You will see the 10% applied if you are a VIP.

To mitigate any potential confusion or frustration regarding orders throughout the year, we’ve chosen to partially align our shipping schedules with UPS in order to ensure that we get your orders delivered in a quick and timely fashion. For the year 2019, the days we will NOT ship is as follows:

Monday 12/31, Tuesday 1/1: New Year’s Eve, New Year’s Day

Monday 5/27:  Memorial Day

Thursday 7/4, Friday 7/5: Independence Day

Monday 9/2: Labor Day

Thursday 11/27, Friday 11/28: Thanksgiving

Tuesday 12/24, Wednesday 12/25: Christmas Eve, Christmas Day

Thursday 12/31, Friday 1/1: New Year’s Eve, New Year’s Day

For bulk orders, please allow 5-7 business days to ship following holiday weekends.

This schedule is subject to change and modification based on release frequency and order volume. Thank You!

Frenzy Launches

IMPORTANT: PLEASE READ

We use Frenzy to combat bots and fraud by requiring people to use Apple Pay or Google Pay as a payment method. We feel this is a fair way to handle hype releases where the demand far exceeds the supply.

If you were able to make a purchase using the app, you will get an email confirmation from Xhibition. If you do not get an email your purchase was not successful.

DO NOT CONTACT THE STORE OR CUSTOMER SUPPORT IF YOU DO NOT RECEIVE AN EMAIL CONFIRMATION. 

If you do not get an email but you see a "Pending Authorization" it does not guarantee a shoe in any way and only means you were in line but unable to purchase. The charge will fall off after 2-5 business days.

If your bank canceled the charge, you need to contact your bank and not us.

If you call about either of these two matters we will take your name and email address and IG handle. The call will end quickly and you will be asked to visit the Help Section on our site.

If you continue to contact us after reading this or us advising to visit the help section, you will be banned from future Frenzy releases and raffles; we will do more "secret sales" by invitation only if this becomes a problem.

Please click here for Frenzy FAQs.

Unfortunately, we can not cancel any order once it has been placed, if you would like to return your order once it was delivered, please follow this link, https://xhibition.returnly.com/. If your order is eligible for a return, a return label will be generated and sent to your email.

Any item that is non special release or anything that is NOT marked down greater than 40%. All special release merchandise and items marked down greater than 40% are not eligible for returns, exchanges or refunds. 

Web orders can be split and drop shipped from multiple stores. Please be patient as your second package should arrive shortly after your first.

Due to the influx of webpage generated traffic during large special releases and sale events, sometimes confirmation emails can be delayed, you should see a confirmation email within 24 hours of order placement.

To protect the integrity of our inventory, we can not combine orders.

Once the package has been returned to our fulfillment center, you will be contacted within 1 business day with instructions. If the package was sent back because of UPS’s three delivery rule, it will be restocked and you will be refunded the price of the item less a 10% restocking fee and shipping.

Anything marked down greater than 40%, special release shoes, or any items marked “FINAL SALE” are non returnable, for all other returns, you can return the item within 21 days with original boxes and tags in tack, please note that the shipper is responsible for all shipping and handling charges as well as a 10% restocking fee.

Once the label is printed, it could take up to 12 hours for your package to show movement, once the package is picked up and scanned by UPS or DHL is when your package will start to show movement.

Unfortunately, to protect ourselves against fraudulent orders, we can not change any delivery address once the order has been placed. If you wish, please sign up for UPS My Choice, this will allow you to edit your shipments.

If you are ordering from within the United States, you should receive a tracking number within 2 business days of order placement, if you are an international shopper, please allow 3-4 business days for your tracking number to arrive in your email.

Due to the nature of the footwear industry, we are not responsible for any damaged items, if you think UPS damaged your package, please contact us at support@xhibition.co to start the UPS Claims process. We ask that you contact the manufacturer of the shoe for any damaged or defective footwear.

The purpose of the box is to protect the shoes inside. We do not guarantee the condition of boxes.

Nope! Our discount codes do not expire (unless it is a one time use code), if you feel your code should be active but isn’t, please contact us using the link at the bottom right..

Exchanges are only viable for equal or lesser value, if you exchange for an item of lesser value, you will be issued a refund for the difference.

No.

Release and restock information is listed on our Instagram and Twitter accounts only. 

DO NOT call or email us or the store asking about this information as we NEVER release it any other way. 

Again, do not call or email us asking about this information. 

Lastly, do not call or email us asking about this information. 

Got it?

To protect ourself against fraudulent orders, we require the shipping and billing address to be the same.