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Frequently Asked Questions

Where is your store located?

I do not live in Ohio, can I still purchase from Xhibition?

I live next to Xhibition, can I pick the order up in store?

Can I cancel the order I just placed?

What items are eligible for return?

I only received one of the items in my order, where is the rest?

I didn't receive a confirmation email, did my order go through?

I made two orders today. Can you combine them into one and refund the balance?

My package was returned to Xhibition, what can I do to receive it?

I just received my online order. Can I return it for a full refund?

I have a tracking number, but it shows no movement, what’s happening?

I used the incorrect shipping address, can I change it?

I didn't receive a tracking number, when should I expect it?

My shoe is damaged, what can we do about it?

The box that my shoe came in was damaged. Can I get a new one?

Will my discount code expire?

If my exchange is for a higher item, can I pay the difference?

Can I pre-order a special release item?

Need further help?

My shipping and billing address are different, why can't I place an order?

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