support@xhibition.co & 833-256-7854 (M-F 9-5PM ET)

You can pay for your order using America Express, Discover, MasterCard or Visa. We also offer and PayPal, Apple Pay, and AfterPay as payment options.

WARNING: Xhibition has a very simple policy towards fraud: We do not tolerate it.

All suspicious orders and IP addresses will be reported to the Federal Bureau of Investigation (FBI) and International Police (INTERPOL). We also work with local authorities to assist with fraud investigation.

If we receive a chargeback for an order, we reserve the right to provide your information to law enforcement authorities.

General

Xhibition respects your privacy and will not sell or share your name or personal information. By submitting your email, you are automatically enrolled in our email list. You can choose to opt out at any time post registration.

In an effort to serve you better, our site runs Google Analytics Demographics and Interest Reporting. We collect demographics of our sites visitor traffic in two ways; traffic by age ranges and traffic by gender. We also gather our visitor's interests in two ways, behavior by affinity categories, and behavior by other interest categories.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

For all orders that are investigated for fraud, you waive the terms of this privacy policy. We report suspicious activity (ie. chargebacks) to Interpol and www.ic3.gov. We also reserve the right to post your personal information on public websites for identification purposes. Please note that if your name is posted on websites linked to fraud, your name will be searchable by all search engines.

Text Marketing and Notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

All Special Release Items are considered Final Sale and are not eligible for any returns, refunds, or exchanges.

All other items may be returned within 21 days of ordering if in original condition with all tags attached and original packaging included.

Returns within the US are FREE. A return label will be included in your shipment. 

International customers are required to ship their return back to us. A return shipping label will not be provided.

We cannot accommodate exchange requests.

Please allow 2 business days of receipt of your return for your refund to be processed.

Please contact support@xhibition.co for assistance with your return.

Please give us two full business days to ship your order. If you haven't received an order confirmation after two business days, please contact us at support@xhibition.co

Once the package enters the hands of the shipping company, it is up to them (FEDEX amd USPS) to deliver your package. If your tracking number shows delivered but your package never arrived, please click on the link that corresponds with your preferred shipping method to start the claims process. 

FEDEX Claim Center

USPS Claim Center

Domestic shipping options include FEDEX Ground, Second Day Air, and Next Day Air Saver. We are now offering FREE FEDEX Ground on all orders other than special release items, which require a shipping & handling fee (rate is applied at checkout). 

We use FEDEX Ground or Express exclusively for international orders for a flat rate.

• In Asia, China, Hong Kong, Japan, Lebanon, Malaysia, Saudi Arabia, Singapore, South Korea, Turkey, Israel
  
• In Europe, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Isle Of Man, Italy, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, United Kingdom
  
• In North America, Canada (FEDEX Ground)
  
• In Oceania, Australia and New Zealand
• In South America, Argentina, and The Cayman Islands

Please be sure to read our Terms and Conditions for important information about returns and cancellations.

We use Shopify as our eCommerce platform provider, who is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify. They are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and eCommerce hosting is secure.

This site uses industry standard 256-bit encryption technology for credit card processing. This is the same level of encryption used by large banks to keep your information secure. When checking out, you will see your browser URL bar change to green, which is extended validation that our store is secure. Be sure to look for this when shopping on any site on the Internet and carry a slim wallet.

Shopify can be accessed using SSL encryption. Not only will this ensure that no data could be intercepted as it goes over the network, but it will also help merchants build customer trust.

Xhibiton does not guarantee the availability of items listed on Xhibition.co. Xhibition makes every effort to keep sufficient stock of items available on our website; however, certain products may sell out. On the rare occasions, if we are out of stock on an item you ordered, we will notify you as soon as possible via email and let you know if the item is back ordered or when it may be restocked. Depending on vendor availability and seasonal change, some sold out items may not be restocked. If an item(s) ordered are unavailable, we will contact the client immediately with further options. Placing an order does not establish a contract. Orders may be canceled at any time due to insufficient stock, failure to authorize a credit card, suspicion of fraudulent activity, or any other reason we deem necessary.

All content on this site, including, but not limited to informational content, graphic images, and program code such as HTML and JavaScript are the copyrighted material of Xhibition and may not be reproduced in any manner without the expressed written consent of Xhibition.

How do I earn points?

There are several ways to earn points: including shopping, referring a friend, having a birthday, and following us on social media. You earn points on every dollar you spend, including special releases.

What can points be redeemed for?

Points can be redeemed for discounts on all products except for special release items and a few others. All exclusions can be found here. However, you will earn points on all purchases.

How do I check my points balance?

Your points balance is displayed at the top of the VIP page. You must be logged in to your account to view your balance and redeem your points.

Can point redemption be combine with other discounts?

Unfortunately, point redemption cannot be combined with other discounts.

How long will it take for points to post to my account?

You should receive points in your account instantly once you complete a promotion or make a purchase. Please contact us if you do not receive these points within 24 hours.

Do my points expire? 

Your points will expire after 365 days from the day you earned them.

Does my VIP tier expire?

Your VIP tier is based on your spend of the last 12 months. Therefore, you may drop tiers 12 months after a purchase.

Do returns affect my points? 

The associated points with all returned items will be deducted from your account. This is also true of Refer a Friend promotions. To explain, if your referred friend returns their purchase, the points you earned from their purchase will be deducted from your account.

I do not see a redemption option at Checkout? 

You have been automatically relocated to Shopify Pay. Choose "Check out as guest" at bottom of screen to redeem.